1. The Background Behind the Need for Smart Order

Smart Order is a SaaS-based order management system specifically designed for the agriculture and food processing sectors. The trade of fresh produce, such as vegetables and fruits, has the following characteristics:

1. Perishable and Weather-Dependent
   Sudden orders and cancellations are commonplace due to the perishable nature of produce and its sensitivity to weather conditions.

   • Challenge: Frequent last-minute orders and cancellations make management highly complex.
      

2. Diverse Ordering Methods
   Orders come in through various channels such as phone, fax, email, and LINE.

   • Challenge: Integrating and managing these varied orders in a unified system is difficult.
      

3. Same-Day Shipping Operations Prone to Error
   Frequent changes on shipping days often lead to errors in instructions.

   • Challenge: Last-minute cancellations sometimes fail to reach shipping staff, resulting in incorrect deliveries.
      

4. Unorganized Order Information Management
   Orders made months in advance are easily forgotten due to poor information management.

   • Challenge: Missed shipments are often only discovered when customers file complaints.

These challenges often lead to the need for additional staff for order management and troubleshooting on-site issues, creating a vicious cycle of staffing pressures and frequent operational disruptions.

2. Features of Smart Order

Smart Order is a transaction system that covers the unique order patterns specific to the primary industry, especially fresh produce transactions.

• As a web-based service, it can be used anytime as long as there is an internet connection.

• It provides an end-to-end solution: from order management, on-site task management, and billing management to seamless integration with cloud-based accounting systems.
   

3. Remarkable Results

For a vegetable processing and wholesale company:

• Before: A team of over 10 people handled order-related tasks, using handwritten notes and Excel sheets, struggling to manage information.

• After: The team was streamlined to three people, consolidating three departments (order management, on-site task management, and billing management) into one, optimizing staffing.
   

4. A Key System for Business Improvement

Successful companies in primary industries have a smooth flow of communication by allowing the "operations, administrative, and management" teams to access the same information. This results in better business performance. Conversely, when each team uses different indicators and figures, time is wasted on information processing and back-and-forth communication.

Primary industries generally have a business model with low profitability. High labor costs for management can lead to a chronic deficit structure. We believe Smart Order is a product that can solve many of these issues.